Refund / Cancellation
Policy
Effective Date: 01 July, 2023
Thank you for choosing SwiftAMS. We are committed to providing you with a high-quality product and excellent customer service. However, we understand that circumstances may arise where you need to request a refund. Please read our refund policy carefully before proceeding.
1. Refund Eligibility Window:
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Customers will be notified in advance of their subscription renewal date.
2. Conditions for Refund:
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The refund request must be made within the 14-day window.
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The software instance must not have been used for purposes that violate the terms of service or licensing agreement.
3. Refund Processing:
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Refunds will be processed within 14 business days from the date of the request.
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The refund amount will be credited to the original method of payment.
4. Annual Subscription and Renewals:
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Subscriptions are billed annually. Customers will be notified in advance of their subscription renewal date.
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Renewal rates are subject to change, and customers will be informed of any price hikes prior to renewal.
5. Cancellation Policy:
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Customers may cancel their subscription at any time.
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Cancellations made after the 14-day refund window will not be eligible for a refund.
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The service will remain active until the end of the current billing cycle following a cancellation.
6. No Refunds for Partial Use:
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Refunds are not provided for partially used subscription periods.
7. Process to Request Refund/Cancellation:
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Contact SwiftAMS support via support@swiftams.com
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Provide account details and reason for refund or cancellation.
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Follow any additional instructions provided by SwiftAMS to complete the process.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at sales@swiftams.com. We are here to help you.